Overview
What is Gist?
Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.
TrustRadius Insights
CRM Platform - Good value as a simple solution
Seamlessly integrated chat, email, forms, popups and social media
Top-notch customer support tool with live chat & bots
Gist is a great value for money that's one of the best live chat software out there
All on one tool for any business
Gist has been a time and money saver for me and my business
Amazing and well-designed tools
Great all-in-one tool
Best all-in-one app for SaaS Support
Gist helps convert website visitors into customers
Make the switch and you'll get the Gist of it quickly
My thoughts on Gist Automation Business Sofware
A Solid Email Marketing and Live Chat Platform
A great all in one marketing communication tool
Awards
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Reviewer Pros & Cons
Video Reviews
1 video
Pricing
Professional
$29.00
Premium
$99.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Gist?
Gist Features
- Supported: Live Chat
- Supported: Email Marketing
- Supported: Marketing Automation
- Supported: Help Desk
- Supported: Knowledge Base
- Supported: Meetings
- Supported: Chat Bots
- Supported: Opt-in Forms
- Supported: Event Tracking
Gist Screenshots
Gist Video
Gist Integrations
- WordPress
- Meta Business Suite
- Zapier
- Stripe Payments
- Zoom
- Google Analytics
- PieSync
- from HubSpot
Gist Competitors
Gist Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | All |
Supported Languages | English |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(115)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Gist is a powerful all-in-one software platform that has been highly praised by users for its versatility and convenience. Users have found Gist to be an easy-to-integrate software with WordPress, making it a popular choice for website needs. The interactive website chat feature of Gist allows users to engage potential clients quickly, leading to increased conversions. Additionally, Gist's live chat and chatbot solutions provide a unified inbox for handling inquiries through social media and lead generation, streamlining the communication process. Another valuable use case of Gist is its ability to serve as a lead segmentation tool, enabling users to interact with their brand from the website and send targeted email marketing based on specific criteria and triggers. By replacing multiple high-profile applications like Zendesk and Mailchimp, Gist has saved users both time and money. Moreover, Gist's responsive support team and regular delivery of new features have garnered positive feedback from customers. Overall, Gist offers a wide range of functionalities including live customer support, knowledge base management, email marketing automation, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, and activity tracking across applications and websites. It is favored by various businesses and organizations seeking an all-in-one solution for managing contacts, chat support, email campaigns, FAQ management, and more. By simplifying tech stacks and providing real-time data insights, Gist has proven to be a valuable tool for enhancing customer communication, support services, and marketing efforts.
Simple and Quick Setup: Users have found Gist to be simple and quick to set up, with a user-friendly UI/UX. Several reviewers have mentioned that they were able to get started with the app without any hassle or complications.
User Engagement Tracking and Email Campaign Feature: The ability to track user engagement and behavior, as well as the email campaign feature, has been appreciated by many users. Some reviewers have specifically mentioned how these features have helped them effectively reach their target audience and improve their marketing efforts.
Credit Allocation Better Value Compared to Competitor: Reviewers have noted that the credit allocation feature in Gist is seen as a better value compared to competitors like Mailchimp. This feature allows users to allocate credits for sending emails or using other functionalities, providing flexibility in managing their usage effectively.
Difficult User Interface: Some users have found the user interface of Gist to be confusing and expressed difficulty in completing tasks quickly. They feel that the design and layout could be more intuitive, making it easier for them to navigate through the software.
Lack of Documentation: One user mentioned that the lack of comprehensive documentation was a negative aspect of Gist. They felt that having more detailed guides and tutorials would greatly help users in understanding and maximizing the potential of the software.
Overwhelming Number of Features: Users have expressed feeling overwhelmed by the numerous features available in Gist. While they appreciate the versatility, they find it challenging to fully grasp and utilize all the functionalities. Some users suggest that streamlining or categorizing features could make them more accessible and manageable.
Users of Gist have made several recommendations based on their experiences with the product. Many users recommend trying out Gist as an alternative to Intercom, especially for those who find it costly. They suggest taking advantage of the free trial to see if Gist meets their company's communication needs. Gist is praised for its affordability and value proposition, offering features that are often lacking in other marketing software.
Gist is highly recommended for companies that aim to enhance their communication with customers and gather more information and knowledge. Users find Gist to be a great tool that allows them to effectively communicate with customers and automate lead capture, nurture, and sales processes. It is particularly beneficial for mobile teams that rely on live chat and email, as it offers additional features like email automation and marketing.
Many reviewers suggest considering Gist as a complete customer contact system for SaaS companies. It provides a comprehensive solution for managing users, serving as a one-spot solution for businesses. Additionally, Gist is commended for its integration capabilities, making it suitable for those looking for a suite of marketing products that work seamlessly together.
Overall, users find Gist to be an affordable and powerful tool with excellent customer support. They recommend exploring its various features and comparing it with similar tools to determine the value it brings to their business.
Attribute Ratings
Reviews
(1-25 of 40)Gist Packs a Powerful Punch!
The second is the use of their Live Chat. With its robust features as well as a mobile app to stay connected on the go, it really is a very useful feature.
- CRM
- Live Chat
- Knowledge Base
- Email Marketing
- More videos in the help section
- An iframe embed for its Live Chat (versus just the JS code) would make it more versatile in embedding in external sites.
Top-notch customer support tool with live chat & bots
- Live chat
- Bots
- Customer support
- Customization
- Integrations
- Absolutely seamless live chat functions
- Awesome dashboard which tracks visitors that use the live chat with great detail
- Their customer service is awesome, and response time is good!
- Offering white labelling for the Professional Plan
- Offer one domain/website for each seat instead of just one domain
Best all-in-one app for SaaS Support
- Chat for user support
- Marketing e-mail
- Forms
- Translate to portuguese on all features
The only problem we are facing is that some features are not translated to Portuguese. That hold us back from using everything.
But we think there's a lot of space for improvement, and they are making the product better each day
Great Feature-Rich Software
There are a ton of great features. I really like how I'm able to integrate directly into my website.
[Gist] takes some getting used to setting up and using the product. But that's to be expected from such a feature-rich software.
It's hard finding a single software that can do as much as Gist goes. Usually, you have to use multiple software.
- Chat Features
- Form Builders
- Email Marketing
- Simplifying steps
- Integrating More Apps
Complete Marketing Solution in Early Stages
- LiveChat is great, it even supports many languages, which is very handy if you're website visitors are not native English speakers.
- The CRM module offers basic information about your visitors, which helps in crafting your audience segmentation.
- It has integrated email campaigns. This wasn't extensively tested by us, but it'll be perfect for a mid-sized audience with just a few thousand subscribers.
- Email editor could use some improvements.
- Would be nice to have a more robust CRM module.
Gist Review
- Live chat
- Knowledgebase
- CRM
- Their iOS app is sometimes laggy
- Their qualification bot could be smoother
Gist allows me to work on my business instead of trying to find solutions to make my business work.
- All in one marketing platform.
- Great self help support system (Knowledge base).
- Live chat and bot functionality are top notch.
- Automation and Workflows: You can create complete automation based on user behavior such as visiting a page on your website or opening a link in an email.
- Meetings: a great system that ties in with google calendar to allow visitors to set up appointments with users.
- The email editor is surprisingly nice because it allows me to focus on creating content instead of building the email.
- Would be nice to be able to create task/to-dos for users.
- It would be perfect if it had a sales pipeline like Trello or Pipedrive.
- I have multiple domains for my business and It would be great if I could have different chat widgets I could style for each website. Currently, you get one chat widget style for all of your websites.
If your marketing model is mostly outreach to cold leads and conversion, this software currently does not have any type of sales stages or task generation. I would still use Gist for website inbound but use another software for outreach and cold leads then when they become a lead put them into Gist for marketing automation.
Best benefit-cost ratio software
- Good live chat tool.
- Easy to create custom chat bots robots.
- Capabilities to send broadcasts and drip marketing campaigns.
- Has a lightweight form creator that allows me to create 6 different types of forms and set the display conditions to have them show up whenever and wherever I choose.
- Build relationships with leads and customers.
- Support.
- Marketing automation.
- shortcomings such as no crm are manageable.
Solid Customer Interaction Tool
- User friendly.
- Contact sorting.
- Multi features.
- Can remove the GIF feature.
- Finds information about people on the web that is not related to your contact.
- Options for chat app look.
- Complete customer contact with: chat + email automation + help desk
- Easy to use and powerful email automation
- Beautiful UI that is fast and powerful
- A few niggling bugs, but support were great to help solve.
- Email automation works well.
- Integrates nicely with our current tool stack.
- Gist is consistently improving and adding features.
- Looking forward to more templates for emails and workflows.
- Looking forward to more integrations.
- Looking forward to more themes for knowledge base design.
A fine contender
- Live Chat administration is seamless across email, desktop, and the app.
- Support team is good at communication and is not some half-baked team.
- Lacks the polish of mature platforms like HubSpot & ActiveCampaign.
- Lacks documentation.
All-in-one support software!
- Super cool chat widget.
- Awesome user-experience.
- In Facebook page integration I can only reply to FB page messages through Gist. But there is no option to reply to customer comments like on LiveAgent. This is a feature I really wish was available in Gist.
Gist Makes Running My Business Easy!
- The live chat has a beautiful UI; is easy for both the end-user and admin and I can even respond to my users from my phone.
- Customer support is phenomenal! They use their own live chat tool, which just proves they believe in it, and are usually available to help me even at night and on weekends when I'm working on my business.
- There's a lot of features available, so it can be a little overwhelming at first but it only takes a few minutes to learn how to use and implement each of the features.
Excellent marketing automation solution
- Intuitive UI.
- Easy to set up.
- It has limited pop-up designs.
- No gamification.
All-In-One Marketing Software for Small-Medium Businesses
It incorporates: automations based on events, email automation, live chat & bots, scheduling, help desk / knowledge base, forms, tracking, plenty of integrations.
The platform essentially saves you from connecting different apps via APIs as it’s an all-in-one where contact data is updated along the way, from lead to customer. Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected, though, from any company, especially when there are many users wanting all types of integrations and features added.
- Automations -- scheduling
- Email automation, integrations
- Nothing that stands out
- Time of adding specific features (normal for any company)
Gist is a powerful all-in-one platform for sales and service.
- Gist provides us with a single, all-in-one software platform with incredible power to support our clients and enhance our sales and marketing. Gist allowed us to replace several very high profile applications like Zendesk, Mailchimp and others with one platform.
- At the same time, they have additional features well beyond those platforms that we did not expect. That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week, and we can serve them with very targeted messaging and help.
- When it comes to their own support, Gist give us very responsive support using their application. From our experience, they care very much about their clients. They have a clear vision for the future and continue to live up to their promises by regularly delivering and releasing new features.
- We use Gist for live customer support, knowledge base, autoresponder messaging, targeted email drip campaigns, automations, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, tracking activity across our application, our website, and more.
- Live customer support
- Knowledge base
- Email messaging and marketing
- Autoresponder emails
- Email drip campaigns
- Automations
- Contact management
- Online bookings
- Tracking activity across software and website
- Online forms
- Sales tracking
- Nothing is missing for us.
- Gist is adding new features all the time.
Gist is a great platform with a lot of tools to capture and communicate with website leads.
- Chat and chat prompts
- Segmenting leads
- Email Marketing
- Knowledgebase
- Customer Support
- Love more forms and CTA options native to Gist
- Integrations, always more integrations! Great support so far though
- More styling for the chat prompt
Gist is a fantastic tool!
- The live chat widget is excellent. Minimal and loads very fast.
- The iOS app integration is good and sends you a notification whenever someone engages with you.
- Captures a lot of referrer information about the user so it's easy to qualify them before you even fully engage with them.
- A better AI based chatbot which can ask pre qualifying questions.
Gist in time!
- They continue to change and improve their offering.
- The customization options are extensive allowing tailoring to suit your needs.
- The site integrates well and very easily with your own environments.
- They provide a great web app to chat on the move.
- I can't identify any as they are constantly changing and improving.
A Powerful All In One Customer Support And Marketing Suite
- Live Chat. We use it for customer support by installing a chat widget on all our websites and landing pages.
- Email Marketing. It's a full autoresponder. You can capture leads with landing pages and forms and trigger email sequences after they opt-in.
- Knowledge Base. It helps us find answers for our customers much faster.
- Mobile app. It helps us keep an eye on all support issues and handle customer support while on the go.
- Their email marketing features are still not where I would like them to be but they are improving all the time.
A powerful set of online marketing tools
- The Chatbot is so helpful as another way for site visitors to connect. Rather than filling out a webform they get fast answers. I love that I can use the Gist app on my phone and not miss any communication.
- The simplicity of the email templates and creating newsletter blasts is a godsend.
- I'd like to see better visuals of what I've created over the last 2 years so I can easily understand which lists go to which campaigns and which automation are running what. I feel like Gist is a thoroughbred yet I'm only able to take her on trail rides!
All-In-One Marketing Tool I'm Happy With
- Integrating multiple marketing products (speaks for itself).
- Live chat is a GREAT alternative to other products.
- Their new UIX is awesome. Very intuitive and easy to navigate.
- No improvements at this time.
- Support Chat Widget and help desk
- Knowledge Base with SEO capabilities
- Support app for on the go
- Early on they had some issues with email deliverability but that seems to have been fixed
- As a new app, it had much development to catch up in the space. However, they have done a lot of catching up at this point.